Yellow.ai launches generative AI-powered ChatBots and VoiceBots solution for customer and employee experience automation on SAP® Store
(Adnkronos) - By integrating with five SAP solutions, enterprises can now leverage Yellow.ai's Dynamic Automation Platform to deliver autonomous, human-like experiences that elevate customer and employee experience
SAN MATEO, Calif., June 20, 2023 /PRNewswire/ -- Yellow.ai, a global leader in Conversational AI, today announced that its generative AI-powered ChatBots and VoiceBots solution for customer and employee experience automation are now available on SAP ® Store, the digital marketplace for SAP and partner offerings. Both solutions are built on SAP Business Technology Platform using SAP Integration Suite. While the customer experience (CX) solution integrates with SAP Commerce, SAP Commerce Cloud, SAP CRM Sales, and SAP CRM Service Manager, the employee experience (EX) solution integrates with SAP SuccessFactors Employee Central.
"Leveraging multi-LLM architecture, our generative AI-powered Dynamic Automation Platform is helping enterprises redefine how they connect with both customers and employees, giving them a competitive advantage and valuable ROI at scale," said Raghu Ravinutala, CEO & Co-founder, Yellow.ai. "Handling 2 billion+ interactions every quarter, Yellow.ai's Dynamic AI agents for chat and voice support 135+ languages across 35+ channels such as telephony, Alexa, the Web, WhatsApp, Google Business Messaging, and Facebook. Our Dynamic AI agents can enable businesses to automate customer functions through our Conversational Service Cloud and Conversational Commerce Cloud product suites, while our Conversational EX Cloud delivers round-the-clock support with self-serve automation to address all day-to-day employee queries at scale. With our solutions, we are delivering human-like experiences, achieving over 90 percent automation within 30 days with 60% reduced operational cost."
Available on SAP Store for a free trial, the ChatBots and VoiceBots solution for CX can help enterprises:
The ChatBots and VoiceBots solution for EX enables:
SAP Store, found at store.sap.com, delivers a simplified and connected digital customer experience for finding, trying, buying, and renewing more than 2,300 solutions from SAP and its partners. There, customers can find the SAP solutions and SAP-validated solutions they need to grow their business. And for each purchase made through SAP Store, SAP will plant a tree.
Yellow.ai is a partner in the SAP PartnerEdge® program. The SAP PartnerEdge program provides the enablement tools, benefits, and support to facilitate building high-quality, disruptive applications focused on specific business needs – quickly and cost-effectively. The program provides access to all relevant SAP technologies in one simple framework under a single, global contract.
About Yellow.ai
Headquartered in San Mateo, Yellow.ai is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement. Over 1100 enterprises, including Sony, Domino's, Hyundai, Sephora, Waste Connections, Ferrellgas, and Randstad, trust our generative AI-powered, no-code Dynamic Automation Platform (DAP).
DAP's proprietary multi-LLM AI engine, DynamicNLP™, empowers us to handle 2Bn conversations every quarter across 35+ channels in 135+ languages. We're passionate about delivering conversational experiences via our Dynamic AI agents that help enterprises achieve higher customer satisfaction and employee engagement. We were recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms and have raised more than $102M from blue-chip investors with offices across six countries.
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Visit www.yellow.ai for more information. Contact us at contact@yellow.ai
For inquiries:Anujaa Singh anujaa.singh@yellow.ai
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